Refund Policy

At Techhive Technologies, we aim to deliver quality digital services tailored to your needs. This Refund Policy outlines the conditions under which refunds are granted.

1. General Policy

All payments made for our services are non-refundable, except under specific circumstances stated below.

2. Eligible Refunds

Refunds may be issued if:

• We are unable to deliver the agreed service within the specified timeline.

• A duplicate payment was made in error.

• The project was canceled before any significant work started.

3. Non-Refundable Situations

We do not offer refunds for:

• Completed services

• Partially completed work due to client delays or unresponsiveness

• Change of mind after work has started

• Domain registration, hosting, or third-party service fees

4. How to Request a Refund

To request a refund:

• Send an email to billing@techhivetechnologies.ng

• Include your full name, project reference, payment receipt, and reason for the refund

We will review the request and respond within 5 business days.

5. Approved Refunds

If approved:

• Refunds will be processed to your original payment method

• It may take 5–10 business days for the amount to reflect, depending on your bank or payment provider

6. Dispute Resolution

If you’re unhappy with a service, we encourage you to contact us first. We’ll work with you to resolve the issue before considering a refund.